When the world shut down, Airbnb didn’t just survive, it reinvented Customer Experience as a strategic growth engine.
In this episode of The Elastic Future of CX, we unpack how Airbnb pulled the right CX levers like expectation clarity, effort reduction, and emotional connection to stretch customer value without breaking the business.
We reveal how great experience design can drive measurable outcomes: CLV, retention, advocacy, and operational efficiency.
Tune in to learn what it really means to make CX elastic and how you can do the same.
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